Privacy Policy

MACQUARIE ICE RINK (N S W) PTY LTD
MACQUARIE ICE RINK (N S W) PTY LTD (“we”, “our”, “us”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. What personal information we collect

We may collect personal information including:

  • Name, date of birth and contact details (address, email, phone number)

  • Payment details (for processing transactions)

  • Information relating to bookings, events, or memberships

  • Records of your communications with us (including enquiries or complaints)

  • Information collected through our website or social media (such as IP address or cookies)

  • CCTV footage for safety and security purposes

We only collect personal information that is reasonably necessary for our business activities.

2. How we collect personal information

We may collect personal information when you:

  • Make a booking, purchase tickets, or register for an event

  • Subscribe to our mailing lists or promotions

  • Communicate with us in person, by phone, email, or online

  • Visit our website (via cookies or analytics tools)

  • Enter the premises where CCTV is in operation

Where possible, we will collect personal information directly from you. In some cases, we may collect information from third parties (e.g., booking agents or payment providers).

3. Why we collect and use personal information

We collect and use your personal information to:

  • Provide and manage our services (including ticketing, memberships, and events)

  • Process payments and issue receipts

  • Communicate with you about bookings, promotions, or important notices

  • Improve our services, website, and customer experience

  • Ensure the safety and security of our staff, customers, and premises

  • Comply with legal and regulatory obligations

4. Disclosure of personal information

We may disclose your personal information to:

  • Our staff, contractors, sub-contractors and service providers (such as IT, Coaches, payment processing, and marketing support)

  • Event partners or sponsors (where relevant and with your consent)

  • Law enforcement or regulatory authorities if required by law

We do not sell your personal information to third parties.

5. Overseas disclosure

Generally, we do not disclose personal information overseas. If we ever need to transfer information outside Australia, we will take reasonable steps to ensure that the overseas recipient complies with the APPs.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Personal information is stored in secure electronic systems and, where applicable, locked physical storage.

7. Access and correction

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of your personal information if it is inaccurate or incomplete

Requests should be made in writing using the contact details below. We will respond within a reasonable time frame.

8. Direct marketing

We may use your personal information to send you promotional materials. You can opt out of receiving marketing communications at any time by using the “unsubscribe” link or contacting us directly.

9. Website and cookies

Our website may use cookies and analytics tools to improve functionality and user experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

10. CCTV monitoring

CCTV cameras operate at our premises for the purposes of safety, security, and crime prevention. Footage will not be available to be viewed by any individual, however it will be provided upon request by relevant authorities

11. Complaints

If you have a privacy complaint, please contact us using the details below. We will investigate and respond to your complaint in accordance with the APPs.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

12. Contact us

For privacy-related queries, requests, or complaints, please contact us at:

MACQUARIE ICE RINK (N S W) PTY LTD
Corner of Herring Road and, Waterloo Rd, North Ryde NSW 2113, located on Level 1 inside the Macquarie Shopping Centre
bookings@macquarieicerink.com.au
(02) 9888 1100