Macquarie Ice Rink (MIR) is Protected by CCTV

MIR takes NO RESPONSIBILITY for lost, stolen or damaged property. Lockers are available at cost for hire and we encourage patrons to use them.

SKATERS SKATE AT THEIR OWN RISK

Ice Skating can be dangerous, with risk of injury. By Engaging in ice skating, skaters and spectators are deemed to have knowledge of the risks of ice skating, which include but are not limited to the following:

  • injury resulting from collisions or contact with others skaters or other individuals who are on the ice surface;

  • injuries that result from falls;

  • injuries that result from your own or another persons blade;

  • injuries that involve objects that are within the intended path of travel of the skater.

Macquarie Ice Rink STRONGLY RECOMMENDS the use of gloves, helmets, knee and wrist guards whilst skating.

IF YOU HAVE A FALL, IT IS IMPORTANT TO FORM A FIST WITH YOUR HANDS AND NOT SPREAD YOUR FINGERS OUT ON THE ICE SURFACE AS THIS PUTS YOU AT RISK OF ANOTHER SKATER RUNNING OVER YOUR FINGER(S)/HANDS WITH THEIR BLADE.

  • Any patron(s) that are deemed to be acting in an unsafe manner may be asked to leave the premises

  • Vaping/Smoking is prohibited on the premises

  • Consumption of Alcohol is prohibited on the premises, outside of specially designated events and areas during said events

  • Macquarie Ice Rink has a Zero Tolerance Policy towards abuse of our staff.

  • As a condition of entry, you agree to follow directions given by members of staff. Directives given by staff are done so for the safety of all patrons.

Entry

  • All persons entering the building are to enter solely through the rink’s foyer, passing by the cashier window.

  • All persons must not enter without first speaking to the staff on the cashier window. Being late for a class is no excuse to walk through.

  • All patrons wishing to skate must pay for an applicable entry ticket and Skate Hire if required.

  • Staff at the Macquarie Ice Rink reserve the right to refuse entry to, or to remove from venue any persons deemed to be acting in a unsociable or disingenuous manner.

Refunds

  • Refunds for classes require a medical certificate, otherwise credit can be offered.

  • Refunds for public sessions will be given at the supervisor’s discretion, providing a valid receipt is held by the patron.

  • Refunds can only be given via the same method of purchase. Card refunds can only be given back to the same card used to make the initial purchase.

  • Refunds for any of our Learn to Skate Classes, Holiday Camps, Coffee Club, Kiddies Club, or any other class run by the rink, will not be given for change of mind. Refunds may be considered in exceptional circumstances but are not guaranteed.

  • Any credit issued will only be valid until the next term of enrolment, any unused credit will expire after this point.

Locker Hire

  • Limited Lockers are available to Hire for $15, of which $10 will be refunded once the locker key has been returned to the front office.

  • Locker refunds can only be given via the same method or purchase, in the instance of card payment, it can only be refunded onto the card used to make the initial purchase.

  • Lockers are only available to hire for the duration of the session attending.

  • Locker keys must be returned to the front office by the end of day to be refunded the key deposit.

  • Subject to availability.

Spectators

  • There will be no spectators allowed entry to the rink for the sole purpose of sitting to eat or just to watch. You will be asked to move upstairs to the centre’s food court.

  • Parents and family members are allowed to spectate from inside the venue, however everyone must check in with the front reception prior to entry.

  • Staff at the Macquarie Ice Rink reserve the right to refuse entry to, or to remove from venue any persons deemed to be acting in a unsociable or disingenuous manner.

Learn to Skate

These classes will be held every week for the term’s duration, with a test held during the last week of classes. You may only attend the class you booked in for, not other levels or days. Attendance will be taken every week of class throughout the term, so please ensure you show up for all of them. Please arrive 20 minutes before your class starts each week to ensure you attend your class on time.

You may NOT skip the queue if you are late for your class. All persons must not enter without first speaking to the staff on the cashier window. Being late for a class is no excuse to walk through.

Make up classes cannot be credited or refunded and are not a guarantee right.

You are allowed a MAXIMUM of 1 Make Up classes per term, to be used within the term dates as specified on our website. They can be used to attend any other class of the same level as your current class in case you missed your class. You cannot use them to add more classes. No Make Up classes can be used during the first and last weeks of the term.

Make up classes are subject to availability and may not happen on the same day as your original class.

Your Practice card can be used during any Public Session up to 10 times per term. If you lose or forget your card, you will need to pay entry for the session. No Replacement cards will be given in the case of a lost Practice Card, as they are complimentary. They cannot be used after the expiration date/term issued in, regardless of how many practices remain on the card. These practice sessions have no monetary value and as such can not be credited, refunded or exchanged.

Any changes to classes can only be made with the Coaches approval, that they will note on the attendance sheet to take affect the following week. No changes will be made after the term starts unless it has been noted by the coaches or under extraordinary circumstances which will need to be approved by Management following a written request.

We do not offer Refunds for change of mind. Should a medical or family emergency occur, with correct documentation, managers will decide upon best course of action. Even with documentation, Refunds nor Credit is guaranteed. Each situation will be dealt with case by case only after a written request has been received via email or our Contact Us form .

If credit is given it must be used in the next available learn to skate term, otherwise it will expire.

Learn to Skate Student Cards

The Student Card is reusable, and will be activated at the start of every term after you have rebooked your class. This card has your name and assigned number on the back, along with a barcode which must be scanned prior to entry for classes. Please bring this card with you every class, as no card means no entry.

If the card is forgotten, a $10 Forgotten Card fee will be charged as a deposit, which will be refunded upon presenting the class card and receipt to front office staff. To replace a missing card, a $25 Card Replacement Fee must be paid in full to the front, who will then issue you the replacement card. If you replace your card, you forfeit and Forgotten Card fees paid prior to the replacement, however they can be used to contribute towards your Card Replacement Fee.

Gift Vouchers

This includes any “With Compliments”, discount coupons, or any form of reduced entry voucher/coupon/passes.

All Vouchers must be redeemed in person, using the physical copy, even if only using partial amount of the vouchers value.

Can not be redeemed or exchanged for Cash.

Can only be used by the person named on the voucher, in the instance there is a “Name” field present.

Lost vouchers will not be replaced.

Session Entry Cards

This includes any and all Multi-session entry passes.

Please note that session cards:

  • Do not include skate hire as you must have your own skates.

  • Monthly and Red-Cards are only valid for Public Sessions.

  • Are non-refundable.

  • Are non- transferable (each card is allocated to one, and only one person).

  • No replacement for lost or damaged cards

  • Must be used within 6 months from date of purchase.

  • Do not cover special sessions such as competitions, tests, hockey, shows etc.

  • Can not be exchanged for Cash.

  • Only ONE card can be held per person at any given time. You must fully use the value of each card before purchasing a new card. Patrons may not ‘stock-up’ on Session cards.